IAAP – Municipal Employees Chapter

1. Recognize Who Is The Customer.
The customer is someone who receives service.
2. Why Is The Customer Here?
To receive service with a caring and helpful attitude.
3. What Is Government Customer Service?
Government Customer Service is to project at all times a good public image to the taxpayer.
4. How Should We Serve These Customers?

Greet the customer.
Listen carefully.
Keep [...]

Every time you make or receive a telephone call at work you are representing the County and the Office of the Tax Commissioner. The impression you create can be a lasting one, so you’ll want to make sure your voice and manner always show you at your alert and attractive best.
When you are warm and [...]