Please make plans to join Municipal Employees Chapter as we host the 54th Annual Georgia Division Annual Meeting.The meeting will be held June 6-8, 2008 at the Northeast Atlanta Hilton in Norcross, Georgia. Our theme is “IAAP- Your Road to Professionalism”.
Annual meeting will open Friday with registration, vendor show, first timers orientation, lunch, seminar, delegate/alternate [...]
1. Recognize Who Is The Customer.
The customer is someone who receives service.
2. Why Is The Customer Here?
To receive service with a caring and helpful attitude.
3. What Is Government Customer Service?
Government Customer Service is to project at all times a good public image to the taxpayer.
4. How Should We Serve These Customers?
Greet the customer.
Listen carefully.
Keep [...]
Every time you make or receive a telephone call at work you are representing the County and the Office of the Tax Commissioner. The impression you create can be a lasting one, so you’ll want to make sure your voice and manner always show you at your alert and attractive best.
When you are warm and [...]
Our theme this year is Constructing Careers with IAAP. Municipal Employees Chapter offers administrative professionals many opportunities to enhance and advance their careers with educational seminars, opportunities to network, and showcase your leadership skills. There are numerous resources to help you earn your Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) ratings.Explore Municipal Employees [...]
When I joined IAAP in September 2003, I was looking for a way to grow professionally and connect with others who shared my goals. I found that in the Municipal Employees Chapter. Being a closed chapter limited to employees of municipalities, they understand our unique challenges of working for a public entity.
Through the [...]